On-Demand Webinars

Watch our webinars to learn more about us and the latest industry trends

Transforming Communications During the Pandemic – Presented by Retail Zipline and Retail Council of Canada

With 269 shops in North America, LUSH, like all retailers, was forced to quickly adapt to the pandemic early in 2020. In this session, we chat with Carmen Ip, communications and operations manager for LUSH Cosmetics North America, about how the pandemic changed the way HQ communicates with store teams and why, despite the chaos, the brand is stronger today than ever before.

How COVID Woke up Retail and Drove Lasting Innovation

Despite its irrefutable damage to the retail industry, the pandemic helped many agile retailers accelerate innovation. In this session, we will learn how outdoor retailer, Fjällräven, was able to transform operationally to be more responsive to market demands and meet customers where they were.

Retail Communications Best Practices: Surveys and Assessments

In this educational webinar, Zipline gurus and former Store Comms pros Alaina Dexheimer and Emily Lane walk through some tried-and-true strategies for creating feedback loops that drive your business forward.

Reimagining Retail Communications at World Retail Innovation Week

How Tech Can Connect Teams, Empower Individuals, & Drive Your Bottom Line Melissa Wong is a retail veteran and consumer technology expert, having spent over 10 years focusing on retail communications at Old Navy. During her time in one of North America’s largest retailers, she focused on improving the way the company communicated with the field, ultimately improving store execution and driving sales.

A conversation with Fjällräven North America’s Director of Stores, Sarah Tava

Retail Zipline CEO and Co-Founder Melissa Wong chats with with Fjällräven North America’s Director of Stores, Sarah Tava about communicating to stores in the midst of a pandemic, opening a new flagship store virtually, driving sustainability as a company, and more!

A conversation between Zipline founder & CEO, Melissa Wong and Kacie Ulsh from maurices

Kacie Ulsh from maurices shares how they faced down COVID ((and won)) with the help of Retail Zipline, bringing back over 90% of their furloughed workforce. Zipline allowed furloughed field employees – 8000 strong – to stay on top of news about openings. Kacie says, “I am so thankful that we had Zipline when stores were closed. It allowed us to create connectedness with a dispersed population of employees.”

How Sephora is Using Communication to Successfully Reopen its Stores for Clients and Employees

In this interactive webinar, speakers from leading prestige beauty retailer Sephora and retail communication vendor Retail Zipline will address how, through a smart, elevated and easy-to-use communication and training platform, Sephora was able to set its employees up for success and arm them with timely information needed to continue to deliver on the welcoming in-store experience it is known for.

React and Adapt – Transformation During Covid

In this panel, moderated by Zipline’s co-founder and ceo, we talk with three retail leaders about how Covid-19 forced their businesses to stretch and flex in new ways and why they’re coming out operationally stronger on the other side.