When stores were closed in 2020, Canadian housewares retailer, Kitchen Stuff Plus launched Zipline and developed a communication strategy. Since rolling out a streamlined platform into the hands of the team, the fleet feels more connected to the brand. Through Zipline, HQ can have fun with messaging and keep employees engaged.
PrīmX is at the forefront of concrete innovation and has created a patented composite concrete that transforms how industrial floors perform. The company licenses its technology to partners across North America and, in order to ensure the highest quality installation, provides guidelines and communication around how the product should be placed. Learn how, though PrimX North America isn’t a traditional brick-and-mortar retailer, Zipline’s feature-set and communication philosophy ultimately transcends industry.
With strong omnichannel capabilities centered around a successful store organization, the company looked to strengthen communications with its American Eagle and Aerie stores, seeking a platform that could empower the organization and provide a seamless solution to fit its needs.
In March 2020, the Hy-Vee team made the decision to partner with Zipline. Days later, non-essential retail businesses began closing due to Covid-19 and essential businesses were flooded with customers looking to stock up on supplies. Learn how Hy-Vee was able to launch Zipline to its 80,000 employees in just two weeks.
Before Zipline, only 25-30% of their stores would carry out next-day tasks. With Zipline, that number has climbed to over 90%.
This brand rolled Zipline out globally – 9 countries, 11 languages, 20k users – in 1 month. The whole process took just 100 man-hours (combined) and led to only 2 support calls.
TOMS got stores and HQ aligned, streamlining 80% of their operations in the process. They’ve cut down on time spent answering store questions by 60% alone.
Fjällräven North America opened a brand new store during the pandemic without a single in-person meeting. Read this case study to learn how Sarah Tava, Director of Brand Stores, is streamlining communications between HQ and the field, and, in the process, driving employee retention and giving meaning to employees’ work.
Anyone with a distributed workforce knows how difficult it is to put store associates at the center of your brand strategy. As BevMo! grew, the retailer identified a disconnect between HQ and the stores. HQ was communicating, but stores weren’t executing. But everything changed with Zipline.