If you read nothing else, please read this:
This policy describes how Retail Zipline treats your information, not how other organizations treat your information. If you are using Retail Zipline in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Retail Zipline. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your organization owner or administrator. Please check with your employer, organization owner or administrator about the policies it has in place regarding your communications and related content on Retail Zipline. More on this below.
In this policy we talk about various roles within a Retail Zipline organization and the privileges that come with each. It’s helpful to understand these roles and the relationships between them.
Here’s the breakdown:
primary owner > organization owner > organization administrator > organization member.
Primary owners have the most control over their organization’s settings on Retail Zipline, followed by organization owners and then organization administrators. The person who establishes the Retail Zipline organization is considered the primary owner with the most control over the organization (which is why it’s not a good idea for this person to be a contractor or temp employee). Organizations can have more than one owner, but only one can be the primary owner. Primary ownership can be transferred to another member after the organization is created (see prior note about temp workers and flaky people). All organization owners are administrators, and all owners and administrators are also organization members.
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:
Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Retail Zipline account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your Retail Zipline account and personal information in order to remember that you are logged in and which organization you are logged into. Other cookies are not tied to your Retail Zipline account but are unique and allow us to do site analytics and customization, among other things. If you access Retail Zipline through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Retail Zipline.
Retail Zipline sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics and Mixpanel for website analytics. You may opt-out of third party cookies from Google Analytics and Mixpanel on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
We use your information for the following:
When you use Retail Zipline, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a Retail Zipline organization owner or administrator, you have additional choices that impact your organization’s privacy. Some members will not have access to all of the same choices that their organization owner(s) or administrator(s) do. That is because Retail Zipline is set up to be organization-oriented, and provides organization owners with the maximum ability to control their organizations. Communication Retention Settings and Export Options
Retail Zipline offers different options for communication retention and export to organization owners and administrators, depending on the level of service they have signed up for. These service levels are likely to change so please see our pricing page to learn more about which features are associated with which level of service.
Communication retention setting options vary by service level from very general to very specific. The default for all organizations is that communications are retained for as long as the organization exists unless they are deleted by the user or administrators, and that users can edit and delete their own communications at any time.
Premium level organizations can modify their organization settings to shorten the duration of retention, and change settings to store all communication edits and to retain communications that users have deleted.
Please see our FAQ for more specific information about what options exist for different organization service levels.
You can view your organization’s communication retention settings at any time via Your Organization Settings.
Administrators of all organizations can export their organization’s content that is shared in communications.
If you are a member of an organization, you may not deactivate your account. The creation and deactivation of an account is controlled by the organization administrators. Deactivation of an account disables your access to the Retail Zipline organization associated with that account but does not delete your profile or content, which are considered part of your organization’s data.
While you cannot completely delete a profile once it is created, you can update your profile information at any time and modify your email settings. Updating other settings, such as your name, is controlled by the organization administrators.
Administrators have the ability to manage and change most of the organization settings, including communication retention settings, and can modify whether or when organization members can edit or delete communications. Administrators can also deactivate member accounts for their organization. Only a primary owner can deactivate or delete an organization. For more about these privileges, choices, and permissions, see our FAQ.
The browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is shared with us.
There are times when communications and related content and other user information may be shared by Retail Zipline. This section discusses only how Retail Zipline may share user information. Organizations that use Retail Zipline may have their own policies for sharing and disclosure of information they can access through Retail Zipline. Retail Zipline may share information:
With consent, to comply with legal process, or to protect Retail Zipline and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Retail Zipline; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so. For more information on Retail Zipline’s policies for responding to requests for user data, please see our User Data Request Policy.
About you with your organization or organization administrator(s).
We may share your email address and organization name with your organization. If the email address under which you’ve registered your account belongs to or is controlled by an organization (to be clear, we’re not talking about free web-based email providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email address and associated organization names to that organization in order to help it understand who associated with that organization uses Retail Zipline, and to assist the organization with its enterprise accounts. Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this kind of sharing.
In addition, there may be times when you contact Retail Zipline to help resolve an issue specific to an organization you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.
That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Retail Zipline customer the average number of communications sent within a Retail Zipline organization in a day or may partner with research firm or academics to explore interesting questions about retail operations. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.
Retail Zipline takes reasonable steps to protect information you provide to us as part of your use of the Retail Zipline service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.
To learn more about current practices and policies regarding security and confidentiality, please see our Security Practices; we keep that document updated as these practices evolve over time.
Retail Zipline is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Retail Zipline after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.